Replio

This privacy policy explains how we handle any information
collected when you use Replio.

1. Key Information

1.1 Overview

At Replio Limited ("Replio," "we," "us," or "our"), we prioritize the privacy and security of our users' ("you" or "your") data by adhering to global privacy and data protection standards. Our commitment is to ensure that your critical contacts, sensitive data, and communications remain private and secure.

Our infrastructure, applications, and tools are designed to enhance your key relationships without compromising data security or privacy.

Our Privacy Commitment:

No unauthorized access, reading, or deletion of your emails.

Minimal data extraction from your email server to facilitate our service.
Our server stores only the emails sent via Replio and their responses to enable reply detection and application access.
You retain ownership of your data.
Your personal data will be protected in accordance with this policy and applicable laws.
For additional queries, contact us at info@replio.co.

Replio is dedicated to maintaining the confidentiality and security of your personal information on our website, applications, or any other medium. This Privacy Policy ("Policy") outlines how Replio collects, uses, and safeguards your personal information.

"Personal Information" refers to identifiable information about an individual, excluding aggregated data that cannot be linked to a specific person.

"Services" refers to our website (www.replio.co), applications, and any other services described in our Terms of Service.

By accepting this Policy and our Terms of Service, you consent to our collection, storage, processing, use, and disclosure of your Personal Information as described herein.

If your organization acts as a data controller under the General Data Protection Regulation (GDPR), an additional Data Processing Agreement with Replio may be required for data processing in our Services.

1.2 Policy Updates

You can use our Services to create communication campaigns for sales, marketing, or customer success purposes. Replio does not control the content or type of information collected or managed through the Services.

This information belongs to you and is governed by your privacy policies, not this Privacy Policy.

Replio processes and stores customer information as directed by you, in accordance with our agreements, without controlling its collection or management.

Our agreements with customers prohibit us from using this information except as necessary to provide and improve the Services, as permitted by this Policy, and as required by law.

We do not have a direct relationship with individuals providing Personal Information to our customers. Customers are responsible for managing, correcting, and deleting the information they collect.

Sensitive Information, such as credit card details or social security numbers, should not be collected or managed using the Services.

Replio's email services do not include email warm-up for Google accounts.

2.2 Sensitive Information

This includes credit or debit card numbers, personal financial account information, social security numbers, passport numbers, driver's license numbers, or similar personal identifiers, as well as health information and credentials for Replio application services or email accounts.

3. Information We Collect

3.1 Website Visits

You can explore our website without providing Personal Information. Replio collects Personal Information when you register and open an account to operate and support the Services and to communicate with you regarding your use of the Services. We also collect navigational information.

3.2 Personal Information

This includes contact information (name, email, company, address, phone number), transaction details, and publicly available information from sources like social media and service providers.

3.3 Navigational Information

This includes details about your computer and visits to our Services, such as IP address, geographical location, browser type, referral source, visit length, and pages viewed. We use this data for technical administration, improving functionality, user experience, and advertising.

3.4 Payment Information

We collect payment information, including credit card numbers and billing details, through PCI-compliant service providers.

3.5 Children's Information

Our website and Services are not intended for children under 16, and we do not knowingly collect their information. If you believe we have, contact us at info@replio.com for deletion

3.6 User-Provided Information

Information you post to the Services, including questions, answers, and other contributions, along with metadata, is publicly viewable and may be indexed by search engines and published on the web.

3.7 Google API Data

If you connect a Gmail account to Replio, we will access your inbox to detect replies to emails sent via Replio. Our servers store only necessary data, such as sent emails and responses, to provide our Services. This data is securely stored and not shared with third parties, except as required by law.

3.8 Web Beacons

We may use web beacons (tracking pixels) to collect information.

4. Use of Collected Information

4.1 We Do Not Sell Personal Information

We do not sell your Personal Information to any third party.

4.2 Cookies and Web Beacons

We use cookies to track visitors and their website preferences. You can accept or decline cookies, but declining may limit your experience with our Services. Web beacons help us deliver cookies, count visits, understand usage, and determine email engagement.

4.3 Use of Personal Information

We may use your Personal Information to:

Enhance your browsing experience.
Send relevant information by post, email, or other means.
Send marketing communications from Replio or selected third parties.
Share aggregated and non-personal information about users with other companies.

We may contact you on behalf of external partners about offerings that may interest you, without transferring your Personal Information to them. We may share your data with trusted partners for statistical analysis or customer support, who must adhere to our confidentiality policies.

We use customer-collected information to:

Provide the Services, including security and technical issue resolution.
Respond to customer support requests.
Fulfill obligations under the Replio Terms of Service.

4.4 Customer Testimonials and Comments

We post customer testimonials with their consent, obtained via email, which may include Personal Information.

4.5 Credit Card Information

We use your credit card information solely for financial qualifications and payment collection, managed by a third-party service provider.

4.6 Service Providers

We employ third-party companies to provide services like data analysis, marketing assistance, and payment processing. These agents must adhere to our privacy policies and confidentiality agreements.

4.7 Security of Personal Information

We employ various security measures to protect your Personal Information from unauthorized access. This includes encryption and secure connections (SSL). Protect your account with a strong password and log out after use. For security questions, contact info@replio.com.

4.8 Social Media

Our website includes social media features that may collect your IP address and website usage. These features are governed by the privacy policies of the respective providers.

4.9 External Websites

Our website may link to other websites, which are not governed by this Privacy Policy. Review their privacy policies to understand their practices.

4.10 Data Retention

We retain your Personal Information as long as necessary for our services or legal obligations. Upon request, we will delete your data as described in "Opting Out and Unsubscribing" below.

4.11 International Data Transfer

Personal Information collected may be transferred, stored, and processed in the United States. By submitting information, you consent to this transfer. We ensure your data is treated securely according to this Privacy Policy.

4.12 Data Privacy Framework Compliance

Replio Limited complies with the EU-U.S., UK-U.S., and Swiss-U.S. Data Privacy Frameworks. For more information, visit Data Privacy Framework.

4.13 Third-Party Applications

Certain features of our Services may connect with third-party applications, sharing necessary information with those applications. Review their privacy policies before connecting or using their services.

4.14 Compelled Disclosure

We may disclose your Personal Information as required by law or to protect our rights, your safety, or the safety of others.

4.15 Data Retention After Account Cancellation

Your account data will be deleted 60 days after account cancellation, but personal data may be retained longer for legal and financial purposes as required by US law.

4.16 Replio Database

Replio collects business contact data, including names, company details, office locations, business phone numbers, email addresses, and job titles. This data is gathered from publicly available sources, user contributions, and other data providers. We do not seek or store sensitive personal data.

5. Anti-Spam Policy

Replio is committed to preventing unsolicited commercial emails and requires all emails sent via our platform to include an "opt-out" mechanism. Violations of our Terms of Service may result in suspension or termination of our Services.

6. Unsubscribing from Communications

You can unsubscribe from marketing communications by clicking the "unsubscribe" link in our emails or contacting us at dpo@replio.co. Transactional emails related to your account cannot be opted out of.

7. Unsubscribing from Customer Communications

Customers are responsible for their own communications. Unsubscribe from their emails using the provided link, or contact them directly.

For questions about this Privacy Policy, email info@replio.co.

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